 MOTOR CLAIMS
LIBERTY AUTO ASSISTANCE HOTLINE (65) 6338 0990 NEW!
In the unfortunate event of an accident, you can now call our new 24x7 hotline for immediate Auto Assistance & Claims Advice!
At the same time, we request your attention to the accident/claim reporting procedures in the following situations:
- Report to the Police and any of our Preferred Workshop (within 24 hours) if:
- Any party is conveyed by ambulance to hospital or given 3 days' medical leave even though not brought to the hospital.
- Government or foreign registered vehicles are involved.
- Government property is damaged eg. lamp post.
- A cyclist or pedestrian is involved, whether injured or not.
- Vehicle is stolen or vandalized.
- As instructed subsequently by the Police.
- For all other situations (except claiming only for windscreen or window glass damage), report directly to any of our Preferred Workshops (note: you are no longer required to report to Independent Damage Assessment Centers (IDAC) as from Feb 2005)
- In all acidents (other than theft, windscreen or windo glass damage), you are required to complete the SAS Form (Singapore Accident Statement) and e-file the accident report even if you are not claiming under your policy. Accident report can be e-filed at any of our Preferred Workshops and Liberty Insurance.
- For theft or damages to your vehicle's windscreen/window glass only, please submit your claim using the respective form directly to Liberty Insurance.
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