I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Personal Accidents

Travel & Leisure

Vehicle

Claim for proMedico

proMedico Claim Process

Each claim is different, let us guide you through your claim:

step 1

Call IHP Concierge @ (65) 6715 9422

Call IHP concierge and they will provide an IHP pre-certification form for you to fill up.

step 2

Submit IHP Pre-Certification Form

Please fill up the IHP pre-certification form with the doctor’s particulars and submit it to IHP together with all ¹relevant documents.

¹Relevant documents

Doctor’s reports
Counselling financial form
Diagnostic tests result
Doctor memo

step 3

Issuance of Letter of Guarantee (LOG)

Upon receiving all documents and claims form, IHP will issue approved LOG in estimated 5 working days.

step 4

Admission to hospital

You may proceed to admit to the hospital.

step 5

Submit Liberty’s medical claim form

Upon discharge from hospital, please fill in Liberty’s medical claim form and mail all original copies of pre and post medical bills to Liberty at One Raffles Quay #25-01 North Tower Singapore 048583.

step 6

Payment

Upon receiving the completed set of documents (including the original bill send by the hospital), claim will be processed within 14 working days.

Frequently Asked Questions (FAQs)

Can I go to any physician or hospital I want?

Yes, subject to limits and benefits as set out in the policy.
What is the grace period to submit a claim?

Claims must be lodged within 30 days from date of occurrence. If the claim is submitted after 30 days, we will need valid reasons for delay in reporting.
Do you cover the cost of obtaining medical certificates needed to support the claim?

No. Liberty does not pay for any medical report(s) obtained from hospital/clinic/doctor. Proof of illness/injury will be at the expense of the insured/claimant.
Can I email Liberty the scanned documents instead?

No. The documents can be scanned and emailed to us however we will need the original copies to process the claim.
I am claiming from 2 insurance companies. What is the procedure?

Please indicate in the Medical Claim Form that you are lodging a claim with another insurance company. Please submit a copy of the settlement advice and tax invoices in order for us to reimburse the balance (subject to policy terms & conditions). The reimbursement should not exceed the total amount that you have incurred.
How much can I claim from my policy?

This depends on the benefit entitlement in your policy. Please refer to the Schedule of Benefits.
I have multiple admissions in hospital. How do I submit the claim?

Each admission or surgery must be accompanied by a Medical Claim Form. Claim form is not required for follow-up visits with the same doctor/hospital.
What is a deductible/co-insurance?

The portion of costs for which insured person/claimant is responsible for. The deductible/co-insurance is applicable for each & every diagnosed medical condition for which a claim is made within any one policy year.
What is the minimum number of hours to be confined in hospital in order to lodge a claim?

For day surgery cases, there is no minimum number of hours to be eligible for a claim. However for non-surgical admissions, you can submit the claim for assessment when you are charged for a full day Room & Board.
When I utilize my Medisave account to pay for my treatment, how will my claim be reimbursed?

Payment made from a Medisave account will be refunded to the respective Medisave account accordingly.