Claim for Travel

Travel Claims Process

Each claim is different, let us guide you through your claim
Applicable to all Liberty travel products

step 1

File your claim

Please fill in travel claim form and mail the original supporting documents1 (including original medical tax invoices) to Liberty at One Raffles Quay #25-01 North Tower Singapore 048583.

1 Supporting documents:

  • Copy of e-Ticket and boarding pass or the relevant page(s) of the passport showing entry into or exit from the country of visit
  • Specific documents relevant to the nature of your claim e.g. trip cancellation, overseas medical expenses, travel delay, trip curtailment (please refer to the Travel Claim Form for these documents)

Please note the above list of documents is not exhaustive. We will contact you directly if other documents are required.

All travel claims must be submitted within 30 days from the date of return to Singapore.

step 2


You will receive an acknowledgement from Liberty that we have received your claim submission.

step 3

Process your claim

Upon receiving all original documents, Liberty will process your claim

step 4

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

For emergency assistance overseas, please call the following helpline (Asia Assistance): (65) 6636 1131

Frequently Asked Questions (FAQs)

  1. Are photocopies of my original receipts/invoices acceptable for the purpose of processing my claim?

  2. I suffer from pre-existing medical conditions. Can I claim for related medical expenses incurred during the trip?

  3. What should I do if I lose my personal belongings, money or travel documents during my trip?

  4. If I have multiple travel policies and have already received compensation from another insurance company for the same incident, will I still be able to make a claim under Liberty’s travel policy?

  5. If I am pregnant, am I covered for any medical treatment incurred overseas?

  6. If I fell sick and did not seek treatment during my trip, can I claim for medical expenses if I seek treatment in Singapore?

  7. If I am pregnant, am I covered for medical expenses overseas?